DELIVERY & SHIPPING
Delivery costs depend on:
-The amount of the purchase
-The delivery method selected
-The country of delivery
All information is specified at check-out.
FOLLOW MY ORDER
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information.
To track your order, please click on the link: Where’s my order?
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
TAXES & DUTIES
Import duties and taxes may apply upon receipt of international orders.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
-Country/location of origin of the purchased product
-Local VAT rates
-Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed! All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows: “Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery. Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.