RetURNS & reFUNDS

 

RETURNS

You have the right to change your mind!

From the date of receipt of your order, you have 30 calendar days to return your items. Only items returned in perfect conditions can be taken back and refunded:

-Not worn or washed
-With the original tag
-With all the components (straps, removable foams, buttons…)

To declare a return, you just have to log in to the returns portal

Return shipping costs vary depending on the country.

The return costs are fully covered for France metropolitan, Switzerland, the United Kingdom, the United States and all European Union countries.

For all other countries not mentioned above, a return cost applies and will be deducted from the amount of the returned items.

REFUNDS

Please note that returned orders can take up to 20 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 20 business days, please send us the tracking number for the returned package so that we can investigate further.

Credit Card Refunds: Please allow up to 7 business days for the funds to credit back to your payment method.

PayPal Refunds: These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us so that we can investigate further.