OUR GUARANTEES

 

100% secure payment system

Livy works hand in hand with the financial operators ADYEN.
Livy uses the secure payment service ADYEN, which meets the SSL security standard.
Your confidential data (card number and expiration date) are encoded and sent directly to the Adyen server; it is never sent to our own server. Adyen’s server is connected directly to the server of the banks concerned in each country.

Charge when ship

Your card will only be debited when the order is ready for shipment. If an item is sold out, it will be automatically deducted from your payment.

Satisfied or your money back

With Li-vy.com, you CAN change your mind! Return are free (except Switzerland and United-States).

You may return an item (unworn and in its original packaging) within 30 days from the date you receive it. You will find a return slip in the original package explaining the process to follow.
Click here to find out how you can exchange or return an item.

Delivery within 3 to 7 days

We dispatch orders from Monday to Friday. Your order will be prepared in 2 to 3 working days. The delivery timeframes are dictated by our partners’ shipping practices (Coliposte). Shipping usually will not take more than 5 working days.

Confidentiality

The information you provide on this website will be used by Livy only. According to Act no. 78-17 of 6 January 1978 pertaining to the protection of individuals with regard to the processing of personal data, you have the right to access and modify your personal data at any time. To exercise this right, send your request, complete with your contact information, to customer.service@li-vy.com or by post to Li-vy.com, 50 rue d'Aguesseau 92100 Boulogne-Billancourt – France.